We want you to be satisfied, so all eligible courses purchased on Udemy can be refunded within 30 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy. Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. 

How to submit a refund request

Simply email your refund request to info@pmscertification.com or training@pmscertification.com

Our 30-day policy

While our 30-day refund policy is to allow students to learn risk free, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.

Additional reasons for denied refunds

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

• A notable amount of the course has been consumed or downloaded by a student before the refund was requested.
• Multiple refunds have been requested by a student for the same course.
• Excessive refunds have been requested by a student.
• Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines. 
• A refund has already been granted by a third party, such as one of PMS’s third-party payment processors.
• We do not grant refunds for any subscription services unless otherwise required by applicable law. 

These refund restrictions will be enforced to the extent permitted by applicable law. 

Credit refunds

In cases where a transaction is not eligible for a cash refund, we exercise our discretion to not provide a cash refund, or if you select to receive your refund in the form of PMS credits, the refund will be granted in the form of PMS credits, provided it otherwise meets our 30-day refund policy. These credits are issued by and are solely an obligation of PMS Certification Private Limited

If your course purchase is only eligible for a credit refund, this will be indicated on the refund page.

Refunds for courses enrolled in through a third-party sale or promotion

If you enrolled in a course through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away PMS courses), please contact the third-party directly to request a refund. PMS does not have access to the necessary information to review or process these refund requests.