This Customer Relationship Management is designed to equip learners with a sound foundational knowledge of CRM concepts and best practices so that they can implement CRM practices successfully for long-term profitability. In this course, you will learn how to shift from a short-term ‘customer transaction-based mode’ of operation to a long-term ‘relationship mode’ and understand the benefits of having strong customer relations. So, enroll today and compose the perfect Customer Relationship Management strategy that will have your competitors’ customers flocking to you instead.
Curriculum
- 3 Sections
- 14 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- Introduction to Customer Relationship Management5 Items
- Building & Manage Customer Relationships6 Items
- Life Time Value of Customer and Customer Analysis6 Items
Requirements
- National ID
- Passport Size Picture
- Contact Number & Email ID
Features
- Learn how to create business services that go beyond customer satisfaction with this customer relationship course.
Target audiences
- Professionals from all areas interested in CRM and Marketing Tools for handling the customer in an organized and efficient way.